We offer a standard 14 day returns policy as part of our website terms & conditions.
You can return any item you have ordered from lovehandbags.co.uk for a refund or exchange within 14 days of the dispatch date. Please email ourselves at firstname.lastname@example.org and complete the returns form provided within your package.
Any returns outside this 14 day period will be issued with a lovehandbags.co.uk store credit at our discretion which is to be used within a 12 month period (reviewable upon request) from the date of issue.
All items returned must be in unused and saleable condition, as received from lovehandbags.co.uk including all original packaging. The secure label attached to the item(s) upon receipt of your purchase must remain fully intact without deformation. We request you fully inspect your item upon receipt and prior to removing this label.
Your returning item must be forwarded by a fully insured, trackable method, as we cannot accept liability for returning goods that we don’t receive, or for those damaged during shipping on their return journey.
The original P&P costs are non-refundable (unless prior agreed) and all return costs are to be covered by yourself (unless prior agreed).
All goods are thoroughly inspected upon return and are your responsibility until they reach ourselves, so please pack carefully to prevent any damage during transit.
Please indicate on the returns form, the reason for return and in the case of a fault or error on our part, please provide a full description in the space provided. Your feedback is invaluable to enable ourselves to improve our service.
In the rare instance that items have been shipped to you which do not conform to your original order, we will upon receipt of returned goods, refund your item cost, initial delivery charge and return postage. Please contact email@example.com in this instance.
If damage caused, pertaining as a faulty item is deemed to be malicious, no refund (not product, nor delivery charge, nor return postage) will be made.
We cannot accept liability nor can we take responsibility for any bank charges that you may have incurred during your purchase process from lovehandbag.co.uk.
Upon our receipt of your return, a thorough inspection check will be carried out in conjunction with the reason specified on the return form and once approved a refund to the original payment method will be issued. Please allow up to seven (4) working days from receipt for your refund to be made, to which we will notify you by email when your refund has been processed.
Delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Please contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers) for further information about your legal rights.
UK returns must be forwarded fully insured via royal mail special delivery requiring a signature upon receipt, as we cannot be responsible for any returning goods (your property until in our hands) lost or damaged within the postal system.
European and International Returns
International returns must be forwarded via a fully insured signed for reputable method of choice and we request that upon dispatch, you notify us with the shipping consignment code and of estimated delivery date. For International return details please contact customer care for return address details.
Where to send your UK return/s to
Please forward your UK returns to: Love Handbags, Unit 2, Hallam Business Centre, Hallam Street, Stockport, Cheshire SK2 6PT
Cancellations of orders
If you require to cancel an order you should inform us promptly. If your item has not been dispatched we will manage this as a refund. You will be requested to follow our customer returns process if your item has already been dispatched, whilst meeting all the criteria as above.
Under the UK distance selling regulations, you may cancel the contract for purchase with Love Handbags at any stage from your placing the order to delivery.